Mobile / Sports
These terms set out the rules that govern your aoe4 account — from how you access the platform to how your transactions are recorded and what happens when you contact support. Access to the platform depends on your local law and eligible regions; read this page before you open or continue using your account.
By creating or continuing to use an aoe4 account, you confirm that you have read and accepted every clause on this page. These terms form a binding agreement between you and the platform for as long as your account remains active. They govern every action you take inside the platform: logging in, navigating the lobby, initiating a deposit or withdrawal, and raising a support request. Where a transaction is made through bKash, Upay or Bank Transfer, the specific conditions attached to that payment rail — including the reference number shown in your transaction record — are subject to both these terms and the rules of the relevant payment provider. If any local law in your jurisdiction conflicts with a clause here, access to affected features depends on what local law and eligible regions permit. We update these terms when platform conditions change; the version shown on this page is the one currently in effect. Continuing to use the platform after a published update means you accept the revised terms. If you do not agree with any clause, your option is to stop using the account and contact support to request closure. We do not offer separate terms per payment method — all methods listed in your account settings are covered by this single agreement.
Not every action you take online is governed by these terms. The table below clarifies what sits inside the agreement, what sits outside it, and where the boundary falls for payment transactions and third-party services connected to your account.
Your login credentials, session activity, account status changes and any identity verification steps required to activate or recover your account are all covered under these terms. You are responsible for keeping your login details secure.
Every deposit and withdrawal processed through your account — whether via bKash, Upay or Bank Transfer — generates a transaction record. These records are governed by these terms. Disputes about transaction amounts must reference the record shown in your account history.
Game titles available in the lobby, lobby notices and any promotional information displayed on the site are covered by these terms in respect of accuracy and availability. Content is subject to change; we aim to keep published information current but do not warrant uninterrupted availability of any specific title.
Payment providers such as bKash and Upay, and any bank processing a Bank Transfer, operate under their own terms and conditions. aoe4 is not a party to those agreements. If a payment provider applies a fee or hold, that decision rests with the provider, not with these terms.
These terms are not only a list of obligations — they also set out what you can actively do. You have the right to review the full history of your account activity at any time by opening the transaction records section inside your signed-in account. If you spot an error in your personal details, you can submit a correction request through the account settings page; we will act on verified requests within the timeframe shown there. Where a transaction record shows a discrepancy against your bKash, Upay or Bank Transfer receipt, you can raise a dispute by contacting support and quoting the reference number from both records. You also have the right to request a copy of the data we hold on your account; submit that request in writing through the support channel. If you decide these terms no longer suit you, you can request account closure at any point — the process and any conditions attached to outstanding balances are shown in the account closure section of the settings page.
Open the transaction history in your signed-in account to see every deposit and withdrawal, including the payment method used, the reference number and the status at each stage.
Submit a correction through account settings if your registered name, contact number or linked wallet details are inaccurate. Corrections that affect payment routing require supporting verification.
Quote the transaction reference from your account record and your bKash, Upay or Bank Transfer receipt when you contact support. Both reference numbers help the team locate the record faster.
You can close your account at any time. Open the account settings page to begin the process; any conditions on outstanding balances are shown there before you confirm the closure request.
If a clause in these terms raises a question you cannot resolve by re-reading this page, use one of the contact routes below. Quote your account reference number in every message so the support team can locate your record without delay.
Open the chat widget inside your signed-in account to ask a question about these terms in real time. Reference your account number and the specific clause you want to discuss.
Send a written query to the support email address shown on the contact page. Email is the right route for formal disputes, data requests and account closure confirmations.
The help centre contains published answers to common questions about account rules, payment conditions and what these terms require from you. Check there before opening a new support ticket.
Knowing how your account data is stored and who can request changes is part of understanding these terms in full. These points cover the key areas.
We retain transaction records, account activity logs and identity verification documents for the period required by applicable regulations in eligible regions. You can request a summary of the data held on your account through the email support route named on our contact page.
Cookies record your session state so your account settings and transaction context carry across pages without requiring you to re-enter details. You can manage cookie preferences through your browser settings; disabling certain cookies may affect how account pages load.
You are responsible under these terms for keeping your password and linked wallet credentials — including bKash and Upay sender numbers — private. If you suspect unauthorised access, use the account recovery route shown on the login page and contact support immediately.
When these terms are updated, the revised version replaces all prior versions on this page. We do not send individual notifications for every update; it is your responsibility to check this page periodically. The date of the current version is shown at the foot of this page.
These questions cover what real account holders ask when they read the terms for the first time. If your question is not here, the support routes in the section above can help.
Yes. bKash, Upay and Bank Transfer are all covered by this single agreement. The payment provider's own rules also apply alongside ours, but any dispute about a transaction record on your aoe4 account is handled under these terms using the reference number in your history.
We publish the updated version on this page when terms change. Continuing to use your account after a change means you accept the new version. We recommend checking this page each time you see a notice in the lobby about a policy update.
Records are retained for the period required under applicable regulations in eligible regions, even after account closure. You can request a copy before closing by contacting support through the email route shown on our contact page.
Open your transaction history, locate the record in question, note the reference number, then contact support via live chat or email. Provide both the aoe4 transaction reference and the reference from your bKash or Upay receipt so the team can match both records.
Yes. Access to specific features and payment routes depends on your local law and the eligible regions recognised by the platform. Where local law restricts a feature, the relevant clause in these terms will not apply to you, but the rest of the agreement remains in effect.
Use the account settings page to submit a correction request. If the change affects a linked payment method — such as a registered bKash number or Bank Transfer account name — additional verification will be required before the update is processed, as described in the settings page instructions.